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Ursprungligen postat av
Puttetutte421
Fick svar från canapay nyligen.
Attention: mitt namn ******* ****
We have identified a transaction in our system - every precaution has been taken to now ensure your email address and card number are blocked throughout our system to prevent future transactions.
As all transactions made through Canapay are fully card-holder 3D secure authorised and BankID confirmed - this means you (the customer) were entirely aware and confirmed every transaction processed against your card. You have also openly agreed to doing this numerous times in your initial email to us, repeatedly over an extended period of time.
To continue - Issuing banks and acquirers require us to collect full KYC (know your customer) information, confirming your identity and that this email comes from a legitimate source before commencing fraud investigations. Send us the following:
A clear photo of the front and back of your National ID Card or Passport
A photo/scan of your Proof of Address (utility bill, phone bill)
Failure to supply the above documents means we can NOT proceed. Once the above information has been provided, fraud investigators verify and screen your identity against formal government and fraud databases to confirm authenticity.
Once verified, we will launch an investigation into your claim for transactions you agreed and have personally verified through your banks 3DS challenge.
Regards,
Canapay
De snackade om 3Ds secure osv. Hur ska jag bemöta säga när de nämner BABK ID, ens acceptans osv!?
Tacksam för svar.
Tror inte du får något svar tillbaka även om du skickar in allt.
Jag skickade mitt för två veckor sedan, nu får man inget svar när man mailar.
Men om någon fått svar efter man gjort KYC så får ni gärna lägga ett inlägg. Jag är glad att jag fick ut hälften innan det var försent hos Canapay.
